This warranty/guarantee covers the following specific manufacturing faults under conditions of normal use. Mattress

  • Coils or wires that are loose or broken
  • Coils or wires that protrude or tear through

This warranty/guarantee does not cover.

Soiled mattress covers: including stains, burns & rips.

Soiled & damage claims after pick up from any of our locations or events.

Evidence of pets having direct contact with the mattress.

New mattress material odour

Normal body impressions: All Mattresses show body signatures as the mattress comfort layers conform to the body to provide pressure relief and comfort. This is not a defect covered by the warranty. Body signatures up to 40mm on    pillow/euro top & up to 25mm on a hard-top Mattresses are considered normal.

Torn handles: Torn handles are not covered in the warranty/guarantee as they are designed to help with positioning, not to support the full weight of the mattress.

Normal wear & tear: damage caused by mishandling, abuse, misuse or negligence including folding, bending, standing or jumping on the mattress.

Change of mind: please consider your selection of bed height, sheet fit or comfort preference prior to purchase.

Heat issues

Incorrect foundation use: mattress damage caused by the mattress being insufficiently supported on a slat base where the slats are more than 8 cms apart; mattress damage caused by defective timber or metal slats; mattress damage caused by a base system that doesn’t provide adequate support.

Protect your investment

Rotate your chiro care mattress every month head to toe. This will even out slight body impressions. A mattress protector should be used to avoid soiling. Remove and destroy plastic bag.